FEV3R is an app-based on-demand medical service focusing on primary healthcare. With doctors available 24 hours a day, and a subscription model that provides unlimited doctor visits. Think of it as the entry point into the healthcare system for employees.

FEV3R offers virtual consultations, medication delivery, and support for acute medical conditions. Please keep in mind that the following are not covered under the subscription plan:

• Chronic conditions and ongoing treatment for long-term illnesses
• Repeat prescriptions and follow-up medications for long-term illnesses
• Specialist treatments, hospitalizations, and emergency care

FEV3R is designed for general healthcare, so our services are best suited for managing acute, non-emergency health issues.

FEV3R's certified healthcare professionals are available 24/7 to assist you with a variety of acute common symptoms through our telemedicine service. Some of the conditions our online doctors can treat include:

• Cold and flu
• Cough and sore throat
• Headaches and migraines
• Hay fever and pollen allergies
• Digestive problems (such as diarrhea and constipation)
• Skin conditions
• Simple respiratory problems
• Eye and ear discomfort
• Muscle aches and strains

Our online doctors are ready to discuss your symptoms, provide a diagnosis, and offer medical advice or recommendations for these conditions.

To start using FEV3R, simply log in to the app and begin a teleconsultation with one of our licensed general practitioners. During the consultation, the doctor will assess your needs and may:

• Prescribe medication (covered under your subscription) with delivery to your chosen location.
• Provide a referral for an in-person consultation at a clinic, if needed.
• Issue an unfit-for-work note when medically appropriate.

The FEV3R app provides 24/7 access to experienced doctors, letting you connect when it’s most convenient—before symptoms become severe. Here’s how FEV3R makes healthcare more accessible:

Flexible Consultations: You can connect with doctors via video, voice, or text, giving you control over how you communicate.

Medication Delivery: Get prescribed medications delivered directly to your location, or pick them up from any pharmacy nationwide with our Collect In-Person (CIP) option.

Organized Health Records: Easily access your medical data in the app, with sections like ‘Reports’ and ‘My Documents.’ The 'Reports' section includes consultation summaries, prescriptions, referral letters, medical certificates, lab results, and chat transcriptions from previous consultations.

Second Opinion: You can think of FEV3R as your personal doctor for any medical opinions you need. We welcome you to seek a second opinion regarding your health status or any medical report that you have obtained from outside. Simply upload the report in the ‘My Documents’ section. 

Streamlined Referrals: When further treatment or in-person assessment is recommended, our doctors will refer you to the nearest clinic or affiliated panel, wherever you are in Malaysia.

FEV3R services are fully accessible online, allowing you to consult with our doctors anytime, anywhere, as long as you have our app and an internet connection. We do not have physical clinics, but if an in-person visit is necessary, our doctors can refer you to a suitable clinic.

You can access our doctors 24/7, 365 days a year through the FEV3R app. Medication delivery is available daily from 8 AM to 8 PM.

No, you do not need to schedule an appointment to receive a consultation. You can simply log in to the FEV3R app and access the consultation you need right away.

FEV3R provides free national delivery for medications prescribed by our doctors. Alternatively, you can collect your medication in person (CIP).

Simply present your FEV3R prescription, available in the “My Documents” section of the app. After purchasing, upload a photo of the receipt in the FEV3R app for reimbursement, which will be processed and credited to your bank account.

Deliveries are available daily from 8 AM to 8 PM, including weekends and public holidays. 

FEV3R covers a range of medications for common symptoms and conditions typically treated by General Practitioners (GPs). Our medication list is regularly updated to ensure comprehensive coverage for our members.

No, medications provided by FEV3R are strictly for the individual named in the doctor’s consultation. Misuse, including sharing medications, may lead to termination of services.

If you have a known allergy to a medication (e.g., Penicillin), please inform the FEV3R doctor during your consultation. FEV3R covers a set list of medications, and while we aim to offer suitable alternatives, some may not be available within our coverage. In such cases, the FEV3R doctor can issue an e-prescription for you to obtain the required medication at a pharmacy through our Collect In Person (CIP) option.

While FEV3R does not cover long-term medication for chronic conditions, our doctors can still provide consultations and management for these conditions. We focus on treating acute conditions, and chronic conditions requiring ongoing medication, such as asthma, are only addressed during the initial acute treatment.

To claim reimbursement for CIP-prescribed medications, upload your pharmacy receipt in the FEV3R app within 2 days of purchase. Reimbursement will be processed through DuitNow within 4 working days. Please note that only medications covered under your subscription are eligible for reimbursement.

Yes, all FEV3R doctors are licensed and registered in Malaysia. We ensure they maintain valid Annual Practicing Certificates to uphold the highest standards of care for our members.

At FEV3R, we prioritize providing quality care, regardless of which doctor you consult. However, we recognize the importance of personal preferences. You can specify your preference for a male or female doctor when you initiate a session in the app. For subsequent visits, you have the option to connect with the same doctor from your previous consultation, provided they are available.

Yes, the FEV3R app is available in both English and Bahasa Malaysia. All our doctors are fluent in both languages, ensuring you can communicate comfortably during your consultations.

For individual subscriptions, our plans are flexible and do not require a long-term contract. Corporate plans, however, may require a contract depending on the level of customization and services selected.

FEV3R enhances your healthcare experience by offering virtual consultations as a convenient alternative to physical clinic visits. Our analysis of over half a million outpatient consultations shows that 70% of clinic visits are for symptoms that can be effectively addressed online.

Our trained doctors are adept at determining when an in-person visit is necessary. If a physical consultation is required, they will refer you to the nearest clinic for further evaluation.

With FEV3R, you can consult with a doctor quickly from the comfort of your home or office, and have prescription medications delivered directly to you. This approach saves you time and allows you to focus on your recovery without unnecessary trips to the clinic.

At FEV3R, safeguarding patient privacy is our top priority. All patient medical data is kept confidential and securely stored within our platform, with all documents in the FEV3R app digitally encrypted. Our practices comply with the Personal Data Protection Act (PDPA), ensuring that medical records are accessible only to healthcare providers directly involved in a patient’s care and for necessary internal processes.

If you’re an individual, simply choose a plan that best suits your needs and subscribe, Individual page.

If you represent a company, Contact to connect with our dedicated team, who will assist with setting up a plan tailored to your organization’s needs.

To ensure a smooth and productive consultation, please follow these steps:

Install the FEV3R app: Make sure the app is installed on your smartphone, as it’s the platform for your telemedicine consultation.

Verify your account: Confirm your account is registered with your ID to avoid access issues.

Update your Family & Social History: In the app’s "My Family & Social History" section, add relevant health history, medications, or past diagnoses to give your doctor helpful background information.

Choose a suitable location: Select a quiet, private area with good lighting and a reliable internet connection for a clear video call.

Following these steps will help you get the most from your consultation!

Please contact the emergency services or proceed straight to a hospital or clinic. FEV3R is not intended for use in emergencies.

Your registration may have failed if the personal details provided are incorrect. Please ensure that your mobile number and email match the ones registered. Please reach out to our support via the "Contact Us" section for assistance.

Identity verification is legally required before we can issue a prescription. Please complete this step to ensure you have access to all services, including medication prescriptions.

No problem! The AI Auto Suggest feature is designed to streamline your experience, but if your symptoms or body part aren’t listed, you can disable it and enter your information manually. During the consultation, our doctors will take a thorough medical history and address your symptoms in detail. A summary of your consultation will also be available afterward.

This delay is uncommon. If we are experiencing technical difficulties, please be patient; you’ll receive a notification once the issue is resolved, so there's no need to keep the app open. If the problem continues, please reach out to us for further assistance.

Please don’t wait to get in touch. Open the FEV3R app and use the ‘Pull Last Episode’ button in the chat to bypass re-entering symptoms. This will connect you directly to a doctor for immediate assistance.

You don’t need to re-enter your symptoms. Simply click the ‘Pull Last Episode button’, and you’ll be connected with a doctor who will have access to your previous consultation information. Alternatively, you can review past consultations in the Reports section and select Discuss with Doctor. This option also provides the doctor with access to your previous notes, allowing for a more informed follow-up.

First, confirm that the mobile number you used for registration is linked to your bank account, and ensure that DuitNow is activated. If your receipt includes other purchases in addition to your covered items, the verification process may take longer.

If your account is locked after three unsuccessful password attempts, please contact FEV3R to have your account reactivated. You can click here for assistance.

If you have any questions or concerns about the FEV3R app, you can easily contact our support team by clicking the support button on the main dashboard or in the User Settings section. This will connect you with a dedicated support team member who will assist you with your inquiries.